How to: Deliver good customer outcomes

Join our panel of experts where they’ll be discussing the most common causes of misrepresentation and exploring how we can overcome this together. We’ll also look at examples where we can seek to deliver good customer outcomes, putting the customer at the centre of our culture across the industry.
CPD accredited hours
60 minutes
Learning objectives
  • Learn how advisers can manage conversations to ensure complete accuracy and honesty when completing applications
  • Understand the common misconceptions when it comes to life insurance applications
  • Discover what the common causes for misrepresentation are
This webinar was recorded in July 2022.
Test what you've learned
Answer the questions and you'll receive an email with your CPD certificate for this session.









AIG Life Limited. Telephone 0345 600 6820. If calling from outside the UK, please call +44 1737 441 820. Registered in England and Wales. Number 6367921. Registered address: The AIG Building, 58 Fenchurch Street, London EC3M 4AB. AIG Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The registration number is 473752.